Customer Contact Center
Welcome to the NBT family!
We’re here for you.
Our dedicated teams are working behind the scenes and with you, our valued customers, to ensure the transition from Evans Bank to NBT Bank is as smooth and effortless as possible. We are excited to have you be part of this next chapter.
Use the contact information below to get assistance with your Personal, Business, or Treasury Management Accounts:
Personal Customer Contact Center
1.800.628.2265
CustomerService@nbtbank.com
Customer Contact Center Hours of Operation:
Weekdays 7 a.m. - 7 p.m. EST
Saturdays 9 a.m. - 12 p.m. EST
Business Support Team
1.833.628.4249
BusinessSupport@nbtbank.com
Business Support Team
Hours of Operation
Weekdays 8 a.m. - 5 p.m. EST
Treasury Management Support
1.833.628.4249 Option 5
CashManagementSupport@nbtbank.com
Treasury Management Support Team
Hours of Operation
Weekdays 8 a.m. - 5 p.m. EST
