Imposter Scam

Imposter Scam

We want to make you aware of recent fraud attempts involving malicious actors impersonating banks in your area.

What’s Happening:

Malicious actors are contacting customers and posing as bank employees. They claim there is an issue with an ACH transaction and request the customer’s cell phone number. Then, they send a link that leads to a fake login page set up to look like an official bank page. If the customer clicks on the link and enters credentials to the fake web page, unauthorized ACH transactions may be initiated from the customer’s deposit accounts.

Customers may also be asked to provide the One-Time Passcode (OTP) needed to complete ACH transactions either through the fake website or verbally on the phone. The criminals can use the OTP to facilitate further account fraud.

These scams can appear highly convincing, as criminals may already have specific information about your business, such as your company name or tax identification number.

To Help Protect Your Business:

  • Always access NBT Business Online Banking by typing our website directly into your browser or using our mobile app.
  • NBT will never ask for a cell phone number or text you to send a link.
  • Never share your one-time passcodes, login ID or passwords, or allow remote access to your computer.
  • Enable dual approval for ACH and wire transactions if you have not already.
  • Monitor your account daily for all transactions and review your ACH transactions before cutoff time each day to confirm their accuracy.
  • Contact us immediately if you receive any suspicious communications or notice unexpected activity.
  • Make sure you have all alerts enabled in NBT Digital Banking to stay informed of any alerts for your account.

Your Security Is Our Priority:

We are committed to protecting your financial information. If you have any concerns or believe you may have been targeted, please reach out to NBT at 833-NBT-4BIZ (833-628-4249) or reach out directly to your trusted bank contact at the branch, your relationship manager or Treasury Management partner right away.

Please visit our Business Fraud Information Center to stay informed of the most up to date Fraud Prevention Tips on the NBT Bank Customer Support Page.