Personal Banking Customer Support

Frequently Asked Questions

Search our frequently asked question to find answers to your questions. You can either search all FAQs or start your search with some of the most commonly searched topics below:

HOME LOAN REPAYMENT ASSISTANCE

REPORT A LOST OR STOLEN CARD

FIND A LOCATION

How can I reorder checks?

The quickest way for customers with existing checking accounts to reorder checks is online, by logging into digital banking, or calling our automated NBT Banker line at 1-800-628-2265, then choosing option 5. You can also order through your branch or by contacting our Customer Support Team.

Please note that we cannot accommodate first-time orders online due to security reasons. New checking account customers may order their first set of checks at one of our NBT Bank locations.

Contact Us

Phone/Email

1.800.NBT.BANK(628-2265)

1.607.337.2265
(International Customers)

CustomerService@nbtbank.com

Call Center Hours of Operation:

7:00 a.m. - 7:00 p.m. M-F
9:00 a.m. - 12:00 p.m. Sat.

Hours of operation exclude federal holidays.

Travel Plans?

Travel Notification

Debit Card

Activate or Pin a debit card 1.800.992.3808

International Callers can activate their card by calling 1.614.564.3074

Mailing Address for General Use:

NBT Bank
PO Box 351
Norwich, NY, 13815

Mailing Address for Loan Payments:

NBT Bank Loan Operations
PO Box 149
Canajoharie, NY 13317
Loan Payment Options

Legal Services Support:

NBT Bank
PO Box 351
Norwich, NY 13815
Fax: 607-334-2178
legaldisclosure@nbtbank.com

Error Resolution and Information Requests:

NBT Bank
Mortgage Servicing Department
PO Box 149
Canajoharie, NY, 13317

Send a Message

Full Name:

Phone Number:

Email Address:

Last 4 Digits of Account Number:

Last 4 Digits of SSN Number:

Subject

Message: Max Characters: 1000 Remaining

By submitting the above form, I acknowledge that I am sending an email to NBT Customer Service. Our normal hours of operation are Monday through Friday, 7 a.m. to 7 p.m and Saturdays 9 a.m. to 12 p.m.