Personal Banking Customer Support

Frequently Asked Questions

Search our frequently asked questions to find answers to your questions. You can either search all FAQs or start your search with some of the most commonly searched topics below:

HOME LOAN REPAYMENT ASSISTANCE

REPORT A LOST OR STOLEN CARD

FIND A LOCATION

How can I reorder checks?

The quickest way for customers with existing checking accounts to reorder checks is online, by logging into digital banking, or calling our automated NBT Banker line at 1-800-628-2265, then choosing option 5. You can also order through your branch or by contacting our Customer Support Team.

Please note that we cannot accommodate first-time orders online due to security reasons. New checking account customers may order their first set of checks at one of our NBT Bank locations.

Contact Us

Phone/Email

1.800.NBT.BANK(628-2265)

1.607.337.2265
(International Customers)

CustomerService@nbtbank.com

Call Center Hours of Operation:

7:00 a.m. - 7:00 p.m. M-F
9:00 a.m. - 12:00 p.m. Sat.

Hours of operation exclude federal holidays.

Travel Plans?

Travel Notification

Debit Card

Activate or Pin a debit card 1.800.992.3808

International Callers can activate their card by calling 1.614.564.3074

Where do I send legal or court order documents?

Service of Process mailing address:

NBT Bank
PO Box 351
Norwich, NY 13815

We receive the following items in our Service of Process:

Subpoenas
Estate inquiries/closeouts
Writ of execution/ property execution
Restraining notices
Levies
Search Warrants/summons/ record request
Account releases

The quickest way to reach us is by serviceofprocess@nbtbank.com or Fax: 607-334-2178.

Mailing Address for General Use:

NBT Bank
PO Box 351
Norwich, NY, 13815

Mailing Address for Loan Payments:

NBT Bank Loan Operations
PO Box 149
Canajoharie, NY 13317
Loan Payment Options

Error Resolution and Information Requests:

NBT Bank
Mortgage Servicing Department
PO Box 149
Canajoharie, NY, 13317

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