Personal Banking Customer Support

How can I reorder checks?

The quickest way for customers with existing checking accounts to reorder checks is online, by logging into digital banking, or calling our automated NBT Banker line at 1-800-628-2265, then choosing option 5. You can also order through your branch or by contacting our Customer Support Team.

Please note that we cannot accommodate first-time orders online due to security reasons. New checking account customers may order their first set of checks at one of our NBT Bank locations.

Contact Us

Business Hours

Call Center Hours of Operation:

7:00 a.m. - 7:00 p.m. M-F
9:00 a.m. - 12:00 p.m. Sat.

Hours of operation exclude federal holidays.

Travel Notification

Travel Plans?

Contact us before you leave to ensure continuous debit card availability.

Travel Notification

Debit Card

Debit Card

Activate or Pin a debit card 1.800.992.3808

International Callers can activate their card by calling 1.614.564.3074

Mailing Address for General Use:

NBT Bank
PO Box 351
Norwich, NY, 13815

Mailing Address for Loan Payments:

NBT Bank Loan Operations
PO Box 149
Canajoharie, NY 13317
Loan Payment Options

Legal Services Support:

NBT Bank
PO Box 351
Norwich, NY 13815
Fax: 607-334-2178

Error Resolution and Information Requests:

NBT Bank
Mortgage Servicing Department
PO Box 149
Canajoharie, NY, 13317

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