NBT BANK LOBBY ACCESS EXPANDED

NORWICH, NY (July 6, 2020) – NBT Bank has expanded its services to include full branch lobby access with the implementation of protocols to protect the safety of its employees and customers. Appointments are no longer required for customers to visit a branch lobby.

Customers are encouraged to visit www.nbtbank.com/access to learn about branch hours.

“NBT has spent weeks developing a careful approach that both expands branch access and ensures that our employees, customers and communities remain safe,” said NBT Bank President of Retail Community Banking Joseph R. Stagliano. “Thoughtful consideration has included a market-by-market analysis of conditions, close coordination with local government and health officials and strict adherence to state and federal guidelines.”

Customers visiting NBT lobbies are asked to follow new protocols to ensure customer and employee safety, including:

• Face coverings required to be worn inside
• All customers must bring valid photo identification
• Fewer customers will be allowed in the branch at the same time
• Directional floor stickers will provide guidance to promote social distancing
• Plexiglass screens are in place in teller windows and customer service desks
• Hand sanitizing stations are available in all branch lobbies

NBT has also implemented increased cleaning of all branches with extra focus on high-touch surfaces like ATMs, doors, counters and drive-up windows.

NBT will continue to monitor the Coronavirus environment and adjust as necessary to ensure the proper level of safety is maintained throughout our branch network. Customers can also continue to access digital banking services 24/7.