Business Customers
We’re delighted to welcome you to NBT Bank!
We can’t wait for you to enjoy the benefits of being an NBT Customer. In the meantime, our focus is on making your transition as seamless as possible. We are here to support you every step of the way. This page presents information that will help you with the transition. Many of your Evans trusted bankers will continue to support you as NBT Bankers. For any questions, please reach out to them or to our Business Support Team.
Business Support Team:
1.833.628.4249
Hours: Weekdays 7 a.m. - 7 p.m. EST, Saturdays 9 a.m. - 12 p.m. EST
What's the NBT difference?
- ✔ 4+ ★star rated mobile app
- ✔ Contactless Payments & Instant Issue Debit Cards
- ✔ Nearly 200 ATMs & 7-state branch access
Your banking experience—stronger than ever.
Cash Management Customers
To ensure a smooth transition, we’ve created a Cash Management/Treasury Management Customer Guide with details about important changes, key dates, and everything you need to manage your accounts with confidence.
For personalized support, explore our Treasury Management White Glove Service or connect with your trusted Evans bankers—now part of NBT—along with our Treasury Management Support Team.
Treasury Management Support:
1.833.628.4249 Option 5
Hours: Weekdays 8 a.m. - 5 p.m. EST
What do I need to do?
A few important tasks must be completed to ensure a smooth transition to NBT Bank. Below is a short list of action items and reminders of common banking services that are changing as a result of this merger. For complete details and actions, refer to the Business Customer Checklists.
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Verify Your Personal Contact Information
Before the merger, make sure your contact information with Evans Bank is up to date with your current information. Staying up to date ensures you receive all the essentials: debit cards, important information and any account updates!
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Look for Business Debit Card Mailings
You will receive two separate mail pieces about your new NBT Bank Business Debit Card:
- Activation Instructions for your new card
- Your new NBT Bank Debit Card
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Review Privacy Notices
Please read the Business Disclosures. It is important to be informed of all details and disclosures associated with your NBT Business accounts.
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Activate and access NBT Digital Banking (Online and Mobile Banking)
Any time after the merger, complete these steps:
- Sign in to NBT Digital Banking (with your Evans username and password)
- Enter Business User information
- Receive and enter a one-time PIN
- Set a new password to use for future logins
That’s it! You can see the complete detailed instructions in the Business Customer Checklist.
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Start using NBT Business Checks, Withdrawal and Deposit Slips
After the merger, you will have to use NBT withdrawal and deposit slips. Not to worry—these will be provided in all branch locations! Yes, it’s okay to use up your existing Evans checks—just be sure to switch to NBT Business Checks on your next reorder.
Once I complete these tasks, what else is there to do?
As mentioned above, we’ve prepared a Business Customer Checklist (PDF) to assist you with keeping track of all items needing your review and action.
Our Business Support and Treasury Management Support Teams will be ready to assist you with any questions. Please note that we anticipate a higher than normal call volume just after the merger.
